1. Use of Our Services

By accessing our website or purchasing our products, you agree to:

Provide accurate and complete information

Use our services only for lawful purposes

Not misuse or attempt to interfere with our systems

2. Quotes, Orders & Payments & Refund Policy

All quotes are provided based on the information you supply

Final pricing may vary based on measurements, customization, or installation requirements

Orders are not confirmed until payment is received (unless otherwise agreed)

All blinds, shades, and other window coverings sold by Elite Blackout Blinds are custom-made specifically for each customer's individual windows, measurements, selections, and specifications. For this reason, ALL SALES ARE FINAL AND WE DO NOT OFFER REFUNDS OR RETURNS on custom-made products.

Once an order has been approved and submitted for production, it cannot be canceled, returned, exchanged, or refunded, including for changes of mind, color or style preferences, changes to the home or window, or other circumstances outside the control of Elite Blackout Blinds.

Customers are responsible for reviewing and confirming all applicable order details, including product type, color, control type, motorization options, and other selections before the order is submitted for production.

Our no-refund policy does not mean we will not stand behind our products. If a product arrives damaged, defective, incorrectly manufactured, or does not match the specifications of the customer's approved order, Elite Blackout Blinds will work with the customer to correct the issue through repair, replacement, or another appropriate remedy at our discretion. Such issues do not automatically qualify for a monetary refund.

If Elite Blackout Blinds performs the measurements, we are responsible for ensuring the products are ordered according to those measurements. If measurements are provided by the customer or another third party, the customer assumes responsibility for the accuracy of those measurements.

By approving an order and/or submitting payment, the customer acknowledges and agrees that the products are custom-made and that all sales are final and non-refundable.

3. Installation & Measurements

Customers are responsible for providing accurate measurements unless professional measurement services are provided

Elite Blackout Blinds is not responsible for issues caused by incorrect measurements submitted by the customer

Installation services (if offered) will be scheduled separately

4. Product Expectations

Our products are designed to:

Provide 100% blackout performance when properly installed

Help reduce heat and outside noise

However, performance may vary depending on installation conditions and window structure.

5. Communication Consent (SMS & Voice – A2P Compliance)

By submitting your contact information through our website or communicating with us, you agree to receive SMS (text messages) and/or voice communications from Elite Blackout Blinds.

These communications may include:

Appointment scheduling and reminders

Order confirmations and updates

Customer service messages

Promotional offers (if opted in)

Message Terms

Message frequency may vary

Message and data rates may apply

You can opt out at any time by replying STOP

For assistance, reply HELP or contact us directly

We only send messages to users who have provided consent and do not send unsolicited communications.

You must be 18 years of age or older to use this SMS service

Carriers are not liable for delayed or undelivered messages.

6. Promotions & Launch Offers

From time to time, we may offer promotions (such as wholesale pricing or limited-time offers).

Promotions are subject to change or cancellation at any time

Eligibility requirements (such as minimum order quantities) must be met

Promotions cannot be combined unless explicitly stated

7. Intellectual Property

All content on this website, including:

Logos

Images

Designs

Text

are the property of Elite Blackout Blinds and may not be copied or used without permission.

8. Limitation of Liability

Elite Blackout Blinds is not liable for:

Indirect or incidental damages

Losses resulting from improper installation or misuse

Delays caused by suppliers, shipping carriers, or external factors

9. Privacy

Your use of our services is also governed by our Privacy Policy.

We do not sell or share your personal information outside of our business.

10. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have any questions regarding these Terms & Conditions, please contact:

Elite Blackout Blinds
[email protected]
(801)610-9165
Saratoga Springs, Utah